Situation
An outage your customers can see
The service is down for some customers, support gets the same questions over and over, and the team is busy restoring it.
How it works in A3.Observe
- 1The alert becomes an incident with the product and resource already filled in.
- 2Roles are assigned: the commander leads the work, the communicator handles messages to customers.
- 3The AI assistant drafts an update, and the communicator edits it and previews how a customer will see it.
- 4The update is published on the status page and sent to subscribers by email and webhook.
- 5After recovery, the team writes a postmortem with action items, and the assistant drafts it too.
Other use cases
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